Art File Formats Accepted :

• Embroidery Files :.DST or .EMB - No set up fees apply

 

• For the above files - a sample embroidery for your approval is $10.00 + gst if required

 

• Embroidery Art Files - EPS or PDF Preferred / We also accept - .jpg .jpeg .png .gif .tiff

Information to be provided :

• Dimensions of the required embroidery so we that we can accurately calculate a stitch count your your logo/s.
  

Digitization of logos -

• Web Store Special Free Set up on 30 + Items

• No set up fee of 100+ Items

• Set up fees are $50.00 + gst up to 10,000 stitches - $60.00 + gst if over 10,000 stitches once only

• File Alterations usually require sampling for approval - Alterations may be free of charge or a fee of $10.00 - $30.00 + gst may be charged depending on alterations required

• Setup fee's charged cover your logo being digitized, To obtain your .EMB file a fee will apply

• Text set up fees may be free of charge or may occur a fee up to $50.00 + gst depending on the nature , size of required text

• Repeat orders are charged at a unit price only.

All set up costs / embroidery and stock items have to be to paid for in full before sending any order to embroider.

All embroidery files need to be approved before Splash Alley will complete the embroidery order - these files are emailed for approval

A sample embroidery then can be sent to the client on request foor $5.00 + gst

No garment will be embroidered before Splash Alley has approval in writing

Splash Alley provides the stock only to our embroiderer - these stock sales are non refundable once delivered to the embroidery.

Splash Alley reserves the right to refund any embroidery costs only associated with any garment marking.

All stock sent to our embroiderers is non refundable once embroidered.

Splash Alley requires in writing any shortages or if any embroidered item is not up to the quality required within 24 hours of receipt of goods and reserves the right to either replace or refund those items only.

Splash Alley is not responsible for any embroideries on thin materials in which the client has insisted these items to be embroidered - on rare occasions some needle damage can occur - especially large or heavily stitched embroideries

All freight costs associated with returns are at the clients expense - if garment replacement is approved Splash Alley will freight these garments to the client at Splash Alley's expense

All other returns will be at the clients expense

If the above conditions do not meet with your requirements we suggest you use a Embroider in close proximity to your location - please use SPLASH ALLEY to provide the stock only